Manager / Senior Manager Enterprise Systems - Operations and Support in Tempe, AZ at Couche-Tard (Circle K)

Date Posted: 10/1/2020

Job Snapshot

Job Description

The Manager – Enterprise Systems Operations & Support role manages a team of professionals to address escalated incidents and problems for Enterprise Systems, day-to-day IT operations requests, administration of financial systems, and continuous improvement resulting in an overall reduction of incidents generated and escalated to Enterprise Systems. Responsibilities of this role include direct management of team members, development of and measurement against KPIs for support and operations work, assessment and implementation of appropriate toolsets for optimal team and partner satisfaction, and strong collaboration with other leaders in the Enterprise Systems, other IT leaders, as well as with key functional stakeholders.  Enterprise Systems include both the ERP (PDI Enterprise) and financial systems across North America for Circle K.


  • Provide leadership to members of the Operations & Support (Run) team
  • Implement best practices across the Support and Operations teams via systems, tools processes, and people practices
  • Vendor Management in terms of driving out defects and resolution of problems from our vendor-sourced systems
  • Ensure SOX compliance through IT processes execution and testing on regular intervals.
  • Support internal and external Sox Audits.
  • Effectively measure and manage resource capacity of the team
  • Utilize strong verbal and written communication skills to collaborate with key stakeholders
  • Deliver reporting and metrics on team KPI’s with respect to incidents and enhancement requests
  • Develop and nurture a culture of continuous improvement
  • Present information to various groups, including team members, peers, business partners and leadership to gain buy in for needed changes within the organization


  • Bachelor’s Degree in an information technology field or equivalent experience
  • 5-10 years IT experience, with at least 3-5 years of successful leadership of an IT team
  • Proven experience leading in a support organization
  • Proven experience leading process improvement and implementation
  • Knowledge of ITIL-based service delivery and management, particularly incident and problem management
  • Strong project (waterfall and agile) management skills, including Kanban
  • Excellent written and oral communication skills
  • Excellent listening and interpersonal skills
  • Strong organization skills
  • Strong customer-service orientation
  • Knowledge of applicable data privacy practices and laws
  • Ability to communicate ideas in both technical and user-friendly language
  • Highly self-motivated and directed
  • Experience working in a team-oriented, collaborative environment that spans geographies
  • Some travel (<25%) is required
  • English fluency is required. French fluency is preferred
  • Knowledge of ERP systems is preferred

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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